TekCare

3DS TekCare

3DS TekCare provides the reliability and the benefits of your original manufacturer warranty plus exclusive additional PREMIUM services and benefits. 3D Storm limited hardware warranty extension 3DS TekCare safeguards your NewTek equipment investment. It is renewable up to a total of 48 months including the initial manufacturer warranty.

3DS TekCare warranty extensions includes the following benefits

p1
1, 2 and 3 years on top of NewTek manufacturer warranty (1 year)
p2
Priority all day phone tech support (business hours) and free call back
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Free pick-up and return service (inside EU)
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Remote assistance (TeamViewer)
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Priority repair
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Loaner when repair exceeds 10 working days
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Option for Advanced replacement loaner
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3DS TekCare warranty extension can be transferred if the system is resold

3DS TekCare must be purchased simultaneously with TC1 or within the first 10 months of the 12 months manufacturer warranty.

Loaner option: same unit or with same or higher number of video inputs will ship within 24-72 hours. The count starts the day after the confirmed defective unit arrives at the 3D Storm office. Shipping time depends on the location and is additional.

Shipping

INSIDE E.U. Mainland and Switzerland:

  • FREE Pick-up and return for the whole warranty coverage including manufacturer 12-month warranty.

OUTSIDE E.U. Mainland (Africa, French Overseas department and territories, Canary Island, Madeira, etc.):

  • Return to 3D Storm paid by the end user – Return to customer after product has been repaired paid by 3D Storm, for the whole warranty coverage including manufacturer 12-month warranty.
  • TAX and Duties remain the responsibility and payable by the customer
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