Privacy Policy

The 3DStorm Privacy Policy was updated on May 22, 2018.

At 3DStorm we did not wait for GDPR to care about the privacy of our customers and their personal data. We take the utmost care about your privacy.
All the data we collect are used to improve our products and services.
We do not resale these to any third party .

Personal Data Collection

You may be asked to provide your personal information anytime you are in contact with 3DStorm or a 3DStorm partner company (Suppliers, Authorized partners) .

3DStorm and its partners may share this personal information with each other to provide and improve our products, services, content, and communications. You are not required to provide the personal information that we have requested, but, if you chose not to do so, in many cases we will not be able to provide you with our products or services or respond to any questions/requests you may have.

Personal data we may collect about you

We may collect a variety of information, including your name, mailing address, phone number, email address, contact preferences, device identifiers, IP address, location information.
For example, we will obtain these data when you:

• purchase a product.
• contact our sales our tech support services
• register a product.
• Connect to our services
• send us feedback
• when you complete an online form.
• post material such as product reviews
• register and/or visit us on an event or a trade show

How we use your personal data

We will use your personal information for the following purposes:

• To keep you updated our latest product announcements, software updates, and upcoming events.
• To help us create, develop, operate, deliver, and improve our products, services, content and marketing, and anti-fraud
• To give you support on the products you purchased.
• We may use your personal information, to verify identity, assist with identification of users, and to determine appropriate services.
• From time to time, we may use your personal information to send important notices, such as communications about purchases and changes to our terms, conditions, and policies.

Disclosure of your personal data

We may disclose your personal data to our suppliers, agents and service providers for the purposes listed above. We will do so only to ensure the best possible support and services. We require our partners to keep these information confidential and use these only for the purposes listed above.

Credit card Information

3DStorm do not collect or share credit card information. All credit card payments are processed by Banque Populaire Cyberplus with the highest security standards. 3D Storm do not store any credit card information.

Privacy Questions

If you have any questions or concerns about 3DStorm Privacy Policy or data processing, or if you would like to make a complaint about a possible breach of local privacy laws, please contact us.

You can contact 3DStorm by phone +33 (0)5 57 26 22 62, by email : This email address is being protected from spambots. You need JavaScript enabled to view it. or ask us to call you back using our free callback service accessible form our website home page at www.3dstorm.com.

3DStorm may update its Privacy Policy from time to time. When we change the Privacy policy, a notice will be posted on our website along with the updated Privacy Policy.

3DStorm, 70 avenue de Capeyron , 33160, Saint Medard en Jalles , France – SIRET 42138469400038

 

3DS TekCare

3DS TekCare provides the reliability and the benefits of your original manufacturer warranty plus exclusive additional PREMIUM services and benefits. 3D Storm limited hardware warranty extension 3DS TekCare safeguards your equipment investment. It is renewable up to a total of 36 months including the initial manufacturer warranty.

3DS TekCare warranty extensions includes the following benefits

 

1, 2 and 3 years on top of the manufacturer warranty (1 year)

Priority all day phone tech support (business hours) and free call back

Free pick-up and return service (inside EU)

Remote assistance (TeamViewer)

Priority repair

Loaner when repair exceeds 20 working days

Option for Advanced replacement loaner

3DS TekCare warranty extension can be transferred if the system is resold

 

3DS TekCare must be purchased simultaneously with unit.

Relay loan option: in case of technical failure, an equivalent product or with the same number of video inputs will be dispatched within 24-72 hours after the failure declaration and validation by 3D Storm technical department. The delivery delay depends on the destination and are not included.

Shipping

In continental EU and Switzerland:

• FREE shipping and returns for the entire period covered by the warranty, including the manufacturer's warranty.

Outside continental EU (Africa, overseas departments and territories, Canary Islands, Madeira, etc.):

• Shipping to 3D Storm at the expense of the customer. Once the product has been repaired, 3D Storm supports the return shipping to the customer for the entire period covered by the warranty, including the manufacturer's warranty.
• Taxes and customs fees remain the responsibility of the customer.